I'm in Las Vegas for the BlogWorld Expo My friends Patrick O'Keefe and Darren Rowse are both on several panels, and Patrick also has a book signing for his Managing Online Forums book. I'll be posting updates to Twitter, Pownce and Qik throughout the conference and expo.
Last night at around 4 AM, while I was sleeping soundly, my phone rang. Since I use my iPhone as an alarm, I have the speaker volume turned all the way up at night. Usually if my phone rang at 4 AM, I'd be pretty upset. I might even say some pretty nasty things to [...]
If you've got a community on your website, then you need to read Patrick O'Keefe's book, Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards. I have started a handful of (rather unsuccessful) communities in the last few years, and wish I'd had Patrick's book then. Maybe I [...]
It's not often you hear about great customer service these days. Seriously, when is the last time you got off the phone with "support" and were actually not pulling your hair out or screaming obscenities? "Customer service" has become a meaningless word to categorize good service and bad. And as a result, it seems like [...]
When I was 8 or 9, my grandmother used to take me yard selling. We'd get the newspaper on Friday afternoon and make our plan. We'd pick which ones were the best, and plan the schedule around them. We would map out all of them and make an order we'd hit them, the best ones [...]