It's getting cold again here in Georgia, and after the first time using our fireplace this season I remembered how much I need a screen to protect our hardwoods and rug from the hot embers that sometimes pop out onto the floor. After searching online for about an hour, I settled on a nice (but [...]
Check the bottom of the page for several updates! This morning I received the following email from Zirtual, where I have been a customer for about six months using their "Zirtual Assistants" or ZAs to help me manage my business without hiring a full-time assistant. Dear Zirtual Clients, It is with an incredibly heavy [...]
This October, for the second consecutive year, I'll be speaking at ICE Retailer, an e-commerce and digital commerce conference in Atlanta, GA. Founded by John Lawson of ColderICE, the conference has an all-star cast of speakers including Peter Shankman, JB Glossinger, Brandon Dupsky, Alaa Hassan and, of course, John Lawson (and many, many more). A complete schedule hasn't been [...]
If you have an online store, it’s just a matter of time before you’ll get a return in the mail that is worn, used, damaged or in some kind of disarray. Hopefully you have a return policy in your online store… even if you do not accept returns, you should still publish your policy (if [...]
Back in 2004 Jason Fried and Matthew Linderman of 37 Signals wrote Defensive Design for the Web because there was a real epidemic spreading around the Web. Error messages were cryptic, server-generated strings of gobbledygook that didn't make any sense to the real people visiting websites, and very few large websites seemed to give any thought or planning [...]
